2.0
16 Sept 2022
Anonymous employee
Former employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
Not much Pro's as it is an on-site job with the vibe of a remote setup coupled with management not being on site.
Cons
Complete lack of communication from management. Quality leads & analysts non-existent. Heavily reliant on experienced agents for information provided for troubleshooting. More fixated with SLA's then updating KB articles. Little to no consideration for wellbeing of employees.