10 Jan 2025
UpGuard Response
1yThanks for sharing your feedback. While it’s never easy to receive a negative review—especially when it strikes at the values we hold close, like Care for Our Team and Be Excellent to Each Other —we take it seriously.
UpGuard has grown and evolved a lot in the last 3 years - both as a business, and as a team. However while much has changed during your time here, the core tenants of our culture, our mission, values, and our commitment to excellence, remain the same. If we’ve fallen short for you, that matters to us.
We value open and honest feedback, whether through our monthly pulse surveys, 1:1s, or our other feedback rituals. It is the feedback and input of our team that has helped us build a workplace which was recognized as one of the Best Workplaces in Australia, the UK, and the USA for 2024. Despite your review providing little detail as to the reason you view UpGuard in such a negative light, we’re always looking to improve. If you’re open to a conversation, I’d welcome the chance to understand your perspective. Either way, I appreciate your time at UpGuard and wish you the best.
Marcus Waterreus
VP, People