would avoid - Customer Service Team Manager Upskilled Employee Review

The greater upskilled company had a great culture, good integration into meetings and good results and praise with vouchers and kudos. The video meetings were engaging and did feel like I could stay long-term if something in terms of the manager changed and gave them time to change. The equipment was fantastic and a good opportunity for an upstart department. Marketing was dynamic and adaptive/evolved.

Upper management and the board did not accept my warnings on interviews and post quarterly reviews on the behavioural issues of the incoming GM. Micromanagement, narcissistic personality disorder, control issues and very disorganised administrative skills. Having now witnessed 2 other ex-employees all having psychology services along with myself, all independently confirming from their DR we are recovering from treatment by person/s with NPD. I'd advise you to steer clear and put your mental health first.

People who you work with are friendly

Should have read reviews beforehand, usually do, but didn’t on this occasion. Noticed a lot of former employees on CRM system from past few months during the training period - big red flag Completed training period for first 2/3 weeks then randomly taken into the office and told i’m being let go, zero warning. Considering I have not done any calls yet (due to training) this was very surprising. When I pressed for specifics, manager didn't give me any and just told ‘not a good fit for the team, nothing personal as everyone likes you’ Basically an unfair dismissal but can’t do anything about that in first 3 months As a previous review stated, don't expect to last long if you aren’t an absolute suck up to the manager Frustrating experience and complete waste of time, they have a ‘we are family’ sign on the wall, that tells you everything you need to know - get out ASAP!