Uncaring Corporation - Quality Assurance VIQ Solutions Employee Review

Upper management is awful. They don’t care about you as a human being, they don’t care about their customers, and they certainly don’t care about training. VIQ bought the company I originally started at. First few months to a year after the merger was okay. It’s a little awkward since my previous company was small and family owned and the culture of VIQ is very positive facing but cutthroat behind the scenes. They promised when we were merged that everyone would keep their jobs, my team was large, wonderful, and almost like a family. We were getting our orders out on time, accuracy was good, and customers were happy. Then fast forward a year and some change later my entire team is gone save for a few employees. Now orders are piling up, accuracy for files is in the can since we are on push through protocol. Which means we just put it in format and upload without checking accuracy or punctuation. They tout that their files are 98% accurate, this is not true at all. I know, I worked on hundreds of them. If you are a customer do your due diligence and check your files. Send them back if you have to. The AI generated files on Net Scribe are not truly AI generated. Imagine Siri from six years ago, that’s the quality of a transcript you’re getting. What really happens is sometimes the AI transcribes the audio and then a Transcriptionist goes through and edits them. (AKA rewrites them.) Sometimes they do well, other times not. If not then it’s QA’s job to redo them. NetScribe, in my opinion, is a broken platform, it’s supposed to save time but in reality it takes so much more time to get through files. The system we had on Word was much faster and way easier to work with. They still haven’t implemented a good find and replace function. When I was working there there they decided to get rid of federally recognized days off since they’re a 24/7 company now. Which I find is ridiculous. No holidays like Christmas, Thanksgiving, or any other major holidays guaranteed off. It’s a roulette system now. They want the entire QA department to be contract work now, that will never work. We were months behind when they fired me and it’s only going to get worse. Files are going to be later and later and customers are going to stop using VIQ. Honestly it was a slap in the face getting fired and then offered to be a contract employee and taking a pay cut with no benefits. VIQ is so focused on portraying that they are an leader in audio transcription that they have forgotten that they need to actually support their employees and actually listen to them when they have problems. Instead they give gaslighting canned responses when issues are brought up. NetScribe doesn’t work. It is not ready to be fully implemented to all the customers. It needs to be developed for several more years. Word worked, Word was faster, it was more accurate and easier to handle with multi-part orders.