Good company - Customer Support Veeam Software Employee Review

5.0
7 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Good team, WFH option, competitive pay

Cons

Demanding customers, high work load/pressure

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Veeam Software Response
2y
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the benefits of being part of our team, such as the team work, WFH option, and competitive pay. We continually strive to provide our employees with the necessary support and resources to resolve the IT challenges that our customers bring to us, and are continuously hiring more Customer Support into our teams to ensure that we meet the growing demand for our data protection software.

Explore other reviews about Veeam Software

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company culture. Friendly, motivated, and inspirational colleagues. Remote work. Competitive pay. Solid benefits.

Cons

Intense and very fast paced

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Veeam Software Response
3d
Thank you for the kind words — we love having you on the team! We're glad the culture, colleagues, flexibility, and compensation have all been positives. The pace can definitely be intense, and we appreciate your energy in keeping up with it. Here's to many more great years ahead!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Friendly teammates that are willing to help

Cons

Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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Veeam Software Response
2w
Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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