high stress and micromanagement - Member Service Representative Velera Employee Review

Micromanaging is horrible here. There's not much we can do for a lot of CUs and some members are not aware of that so we get cussed out or yelled at. Training does not get you ready for Production. Your work/life balance here is almost nonexistent. They don't have enough agents working to handle the call volume. The pay is not really worth the stress you deal with working here.