4y
We appreciate the insights you’ve provided, but I’m concerned to hear the feedback, as what you’ve outlined certainly doesn’t align with our values or most of the reviews we see here. We’re dedicated to creating an amazing experience for our residents and team members alike, and it’s clear that wasn’t your takeaway from your time with us. Given the nature of your review, I would like an opportunity to gain additional insights so we can take any necessary action to quickly remedy any situation that might still need a response. With this in mind, please reach out to me as soon as you have an opportunity by phone (905-717-8624) or by email (rroos@venterraliving.com.) Alternately, our third party service, EthicsPoint (https://bit.ly/3stiJsA), remains a great way for our current or former team members to anonymously report concerns. Thank you in advance for taking the time to contact us to provide additional details, and again, for sharing the review.