Decent place to work in but a lot of rework on management - Customer Support Specialist Veo Employee Review

Hi there, Thank you so much for the kind words! It’s awesome to hear that you had such a positive experience with our Miami team and enjoyed the laid-back yet productive atmosphere. We truly believe that a "great team" is what makes the work rewarding, and we’re happy to know that resonated with you during your time at Veo. We strive to maintain that balance where people can do great work without the unnecessary "high-strung" stress. We really appreciate you being part of the journey for over a year. Wishing you nothing but the best in your current role and future career!

Dear Team Member, Thank you for taking the time to share your experience and for giving us a 4-star rating. We are incredibly proud to have you on board as a Customer Service Team Lead in Miami, especially during this exciting phase as we transition from a startup to a scale-up. It is fantastic to hear that you see the immense room for growth here. Our evolution is driven by the dedication of our team, and we love that you feel part of that upward momentum. We also hear you loud and clear regarding your concerns. Transitioning to a scale-up means we are moving fast, but your feedback about new product features being pushed before proper workflows are established is incredibly valuable. Our frontline and customer service teams are vital to our success, and you deserve the right structures to support you. We are actively working on bridging these gaps to ensure our internal processes match the speed of our product innovation. Regarding your advice to management, we continuously review our compensation packages to ensure we remain competitive and fair for the incredible value our team members bring to the table. Thank you again for your loyalty over the past year and a half, and for helping us build a better Veo. If you ever want to discuss your ideas for improving workflows directly, our doors (and inboxes) are always open.