Pros
Pretty decent job for people straight out of college looking for office experience. Cold calling but not in a sales role so people are typically not too rude on the phone. Definitely can look pretty good on a resume. Small, casual office where most people are in the same role as you or were previously. Never really asked to work overtime or take the job home with you in any way. Easy enough job and can make solid money on monthly bonuses if you put in average effort. Room for advancement if you demonstrate that you understand what they're doing overall as a company beyond just your daily tasks.
Cons
Projects get repetitive sometimes. Phone based work is not necessarily for everyone. Their sister company disregards Verbatim and forces certain aspects on them like vacation and benefits that would otherwise be more attractive if it were run as its own company.