I was a long term sales rep. Successful and award winning. I left because Veritiv forgot the customer. Veritiv tells the customer how they will purchase. “You will take one delivery per week. Yes Mr Customer we did deliver the wrong item to you and we will pick it up when it is extremely convenient for us. Oh Mr customer, I know the rest of the industry is not having a price increase but in order for you to continue to purchase from Veritiv, we are going to shove this fake price increase down your throat”. It became extremely obvious with the multiple hiring of younger sales reps and limited training of them, that Veritiv was shifting the bulk of their business to national accounts. Get big national accounts and put in lesser paid individuals to manage the accounts. It is a strategy. It could work. National accounts are multi year commitments. You only have to prove your worth to them at the very beginning and the very end of the contract. The years in between can be a nightmare for the customer and it will be forgotten come contract renewals
