Wonderful place to work with an inspiring team! - Head of People Operations Viavan Employee Review

Colleagues I’ve met there, however, they’ve left the company as well.

Salary is not paid in time and the amount is never correct. They expect you to fulfill all the required fundamental duties, but they cannot do theirs at all. Management in all areas and levels is a chaos, especially at the HR. When you start at this company, expect that you will have always problems with you payment while doing the exact same routine everyday .

Commision is slightly better then uber

Where do i start. The App itself is so Poorly designed, so many mistakes, even though they claim they are improving. False Incentives, they claim they will pay drivers £60 if they work 4 hours, but in reality, they dont, they take so many deducations, it works out approx £9ph, and the driver has to deduct running costs equating to £5-£6 a hour, below minimum wage. Viavan have made so many mistakes with my pay, every time you phone themm they dont have a clue and pass you to a email, once you email, you have to wait days for a reply, the whole routine can take over a week, meaning you get correct pay after 2 weeks, Its so poorly managed. I have been a taxi driver for 7 years, Addison Lee, Uber, MiniCabs. Viavan has by FAR been the worst of the lot. They bombard all drivers with emails, messages every day claiming its busy (Rocket rates), but its 95% of the times a fake, (1.1) I have wasted hours waiting for jobs, there was a day where i made only £6 in 4 hours, waiting for jobs at viavan. Viavan invited me in for a meeting due to me rejecting jobs. The problem is they dont have enough drivers, they want to be uber although they claim there competing with buses/trains. They are on a budget in terms of making profit because they have low fares. So they penalise the drivers, they will forcefully give drivers jobs that are miles away, the customer usually cancels this as the driver can take 15 to 20 minutes to get there, customer knows its not worth it, they cancel or sometimes the actual APP cancels, because it thinks we are taking too long. Its the drivers who suffer as a result, as we waste time driving, waste of money, poetrol and time. Viavan invited me in for a meeting to know why i have rejected jobs, i explained the reasons and was told by there staff "Tough". They expect you to accept all jobs even though it means your not making money, This is like a scam, VIavan heavily profit from customer losses, they charge customers no show, The drivers DONT get paid, even though they wasted time/money, all money goes to Viavan. Some customers think viavan is good, Please dont be fooled. I was given a warning to improve, but i decided to delete my account. I would rather see paint dry.