VIctim Support - AVOID!!! - Call Centre Adviser Victim Support Employee Review

Committed IDVAs and line managers. Great hybrid working options.

High workloads and demanding targets Lack of focus on staff wellbeing Senior leadership can feel unapproachable and unenempethic Risk of burnout and high work-related stress Recommendations Place greater emphasis on staff wellbeing and mental health support! Encourage more approachable, empathetic leadership and open communication! Create a safer environment for staff to raise concerns and provide feedback!

The nice people you meet, helping people.

The workload in this role was extremely high, with substantial admin demands and little regard for staff wellbeing. Even when I expressed concerns to management, I did not feel supported. Communication around probation and notice periods was not transparent, and the process felt misleading. My wellbeing declined significantly during my time here, and I felt there was little genuine care or support from leadership. Probation and notice procedures weren’t communicated clearly. After my probation was extended and I resigned before my last probation review, I was not informed ahead of time that a regular meeting would be used to tell me that it would be my final day, which I hadn’t been prepared for. Meaning I couldn’t tell anyone on my caseload it would be my last day. This lack of clarity created additional stress and could be improved significantly.