Great people, great company - Customer Success Manager Victorious Employee Review

Victorious is a great place to work! I find the work challenging and also really impactful. You get to work alongside some brilliant and fun people. I've always felt supported, and I’ve grown a ton during my time here. The work is rewarding, and the team here is very smart.

Like any growing agency, there are some growth pains, but it seems like leadership listens and genuinely wants to improve in all the right ways.

Early years at Victorious were genuinely great. Strong culture, real support for employees, and a sense of shared purpose. The bones of something special were there.

The last several years were a different story. No clear vision for where the company is headed. Significant churn, both clients and employees, with no real accountability from leadership. Directors and above have a pattern of scapegoating former employees rather than owning outcomes. Across every department, people are overworked, underpaid, and expected to keep giving with nothing coming back. Burnout isn't a side effect here, it's baked into how the company operates. And the culture that once made this place worth working at? Gone. I was told directly by leadership that employees should not expect them to provide any support in rebuilding it. That's not a rumor or a feeling, that came straight from the top. To top it off, all formal feedback channels have been eliminated. eNPS surveys haven't been done in years. Leadership has effectively shut the door on hearing anything they don't want to hear, which tells you everything about how the company is being run. Unless you've fully bought in, you likely won't be treated with much dignity or respect on the way out.