Stay away! - Travel Consultant Viking Cruises Employee Review

great benefits, excellent pay, good support.

The pay structure can be pretty cut throat when not performing but very lucrative when you have good conversion.

The product is excellent, job is fully remote, provided equipment was excellent, and benefits package is top tier.

Training Was a Potemkin Village. The training experience and interviews presented a version of the job that bore little resemblance to the day-to-day reality once on the sales floor. Important details about compensation were not fully disclosed until after training, making it difficult to accurately evaluate the opportunity before investing significant time. The travel benefits that are heavily promoted during recruiting and training proved to be largely unattainable in practice. Getting vacation time approved or participating in familiarization trips was extremely difficult. The actual job consisted of constant outbound calling, relentless metric tracking, and micromanagement down to five-second increments between activities. Employees were closely monitored and frequently pressured regarding conversion metrics, including factors that were often outside their control. Scheduling can also be challenging. Most agents should expect non-consecutive days off, frequent late-night shifts, and regular weekend work. Schedule bids occur only twice per year and are heavily weighted toward tenure and production, giving long-tenured employees a significant advantage in obtaining desirable schedules. The management culture relied heavily on fear, write-ups, and threats of termination rather than coaching and development. Turnover was extraordinary. Roughly half of my training class was gone within the first month on the phones, and the vast majority had left before a year had passed.