Pros
Salary is fantastic. Health benefits and pension are great.
Cons
Money is really the only motivator that can keep people at this job. Caseload is too high, they really do want to push people back to work and already have tentative goals set for return to work dates before they even speak with the worker. It's a disability insurance job. It's not really a government job. The employer premiums fund the WSIB entirely. It's a corporate culture rife with double speak... we are here to help injured workers...blah, blah,blah BUT they adopt processes and practices that are mostly about the bottom line. Anyone that stays at this organization is really their for the salary, IMO. The job is rarely about actually helping any workers in a quality way as the caseloads are too high to really know who the clients are and everything has a script and they measure everything...metrics and stats reign Supreme here. Don't do it. Don't accept their job offer. You will end up feeling trapped and isolated. In the end, you will feel unethical if you took the job to actually help injured workers. The quality drivers for customer service are superficial and don't denote quality at all. They are simple ways to appear responsive to customers while actually having very rigid, and to my mind, dehumanizing practices. Injured workers have complex bio-psycho-social needs. The WSIB is just an insurance company that cares mostly about money and takes itself too seriously. Read their website to get an appreciation for some of their propaganda.