Pros
The other operations associates are incredibly sweet and friendly. Lunch/snacks are provided. The company just opened in two new cities. Dog friendly office.
Cons
The operations associate positions is, as they put it, "a part time job with full time hours." Aka they expect you to work ~40 hours/week, but you don't get the benefits of a full-time employee. In the interview, they make it sound like you get to help out with marketing efforts and building the company, but really you get stuck doing just customer service. They give you a training booklet, but their actual "training program" is a mess. They don't give you a consistent schedule, so you'll be required to come in for training in the late evening one day, and then at 6 am the next day. After training, scheduling is also a mess. They throw you back and forth from early morning shifts to night time shifts. Which I personally am fine with, but it's unfortunate that during the interview, they are deceptive in promising you that the scheduling will be much more consistent (so that's just a disclaimer from me). There isn't as much upward mobility as they claim there will be in the interview. The first round of employees they had obviously moved on to become directors, but you'll be entering in their fourth of fifth round of operation associate hires ... and not moving up for a while. Another, perhaps less-relevant, con is that, even as an employee, I would not trust this company's service. The quality of the laundering service is poor (clothes are often returned stained or even permanently damaged). It's difficult to advocate for a company that whose service you don't trust yourself.