A sinking ship - Manager WatchHouse Employee Review

1.0
17 Jul 2024
Recommend
CEO approval
Business outlook

Pros

A few nice people who put up with the nonsense

Cons

The business is focused on blitzscaling for mass growth and doesn't care about its employees, senior management treats everyone below them as if they're expendable. Fake reviews are trying to boost Google and Glassdoor ratings. The HR team treats everyone like a number and not a human. Senior management tick boxes for their KPIs and don't understand hospitality or coffee. Toxic workplace culture with very high staff turnover. The business is happy to spend lots of money on expensive metal signage and brag about how much money that made crowd-funding but won't give anyone a decent living wage.

Explore other reviews about WatchHouse

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Cool equipment and very high labor.

Cons

Rigid in scheduling times and job role.

1.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The team behind the bar and in the kitchen here is among the best I've worked with. They're all incredibly hard workers and extremely dependable and consistent. Pay is great, which is the only reason why people stick around as long as they do. With tips, you sometimes cam make close to $30/hr.

Cons

Where do I begin? -There's an AI camera in the ceiling tracking length of customer interactions and wait times, and you can bet you'll get a talking to if you're taking too long/not long enough. -They show next to no regard for the well being of the staff -They're actively engaging in wage theft at their 5th Avenue location. You have to go down two flights of stairs, down a hallway, get into uniform and sometimes bring things up from the stockroom PRIOR to clocking in, all of which can take ten minutes. When I pushed back against this I was told I wasn't being a "team player", or exhibiting my "WatchHouse Can-Do attitude." - It's common to work a closing shift, ending at 7:30 PM or sometimes later and have to open at 6 AM the next day. - Staff turnover is extremely high, therefore they are frequently understaffed. -Promotions are heavily based on favoritism and who sucks up the most rather than seniority or qualifications.

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