Anything above 2 star is a fake review - Customer Service Representative Water Plus Employee Review

2.0
19 Aug 2018
Recommend
CEO approval
Business outlook

Pros

They pay a wage that is kinda average for the type of work. Some people are good to work with

Cons

The whole business structure needs to be looked at, the old CEO got pushed out the new CEO did the usual we want to look after our people speech. It's too little too late my advice is if you like chaos and madness work for water plus. There really truly is no work life balance they do not care about the staff, they care not about the experts they have or there views. I am truly amazed it's still going.

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Water Plus Response
7y
Thank you for your honest feedback about your experience working with us at Water Plus. It’s great to read that you work with some good people and we’re sorry that you feel the rest of your work isn’t as you would want it to be. Andy Hughes has recently joined the team as our new CEO and is committed to continuing making Water Plus a great place to work. We know we have faced some challenges as we’ve learnt and grown from our experiences, working to deliver excellent service to our customers. You’ve made some excellent points about our systems, training and current processes which we will take away. Keep an eye out for communications internally as we are working to make improvements based on our peoples’ feedback and will be keeping you up to date with the work we are doing. With regards to all of our people, from our new team members to our experienced technical experts who’ve been with us since the start, we value each and every one of you and are hard at work to build a great career path at Water Plus which rewards individual contribution and the knowledge and experience each and everyone brings to their role. If you’d like to know more, please speak to your team manager. If you would like the opportunity to discuss your points further, which we would welcome the time to hear your thoughts, please speak to your HR team.

Explore other reviews about Water Plus

5.0
22 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues and strong teamwork, competitive salary and benefits compared with similar regional employers, clear direction from a supportive and commercially focused CEO, opportunities to progress if you show commitment, training and ongoing support available for those who engage, good job security in a stable business, positive focus on customer service and improving processes

Cons

Fast pace of change may not suit everyone, progression depends on consistent performance and isn’t automatic, some teams experience pressure during busy periods, role expectations can be high, not ideal for those wanting minimal accountability or expecting rewards without contribution

5.0
12 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Most team leaders uderstand the need to have a work life balance and always do their best to accomodate diverse needs

Cons

No Cons, maybe they can review their salary ranges

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