Quantity over quality—executives here can't learn from their own experiences - Anonymous employee Western Union Employee Review

1.0
15 Apr 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Wonderful hardworking martyrs work for this company. Once in a while, we're able to spend the amount of time we need to improve quality of the user experience and really help our customers move money to their loved ones. We have free snacks and drinks in the kitchen. We're often left in peace while our 10 executive fly off for their leadership meetings. If we're not stressed out, we're actually kind to one another and work well together. The workers are pretty good at their jobs.

Cons

Zero work life balance. Overtime is mandatory. In engineering this is even worse; many engineers feel beholden because they have H1B visas and will be sent back to India if they don't perform. The leadership team has produced nothing after 4 years, so they're trying to make up for lost time by pressuring the workers to work harder, when there's nothing left to give. Executive talk about the "customer experience" but they only really care when they can't send money to their families abroad. A sufficient amount of time isn't given to development. People who are terrible at their job stay in key roles. Quality suffers where we should hold the highest care.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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