Slowly investing in innovation - Senior Manager Western Union Employee Review

4.0
1 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Open to new ideas, empowering culture that allows innovation within bounds. Global exposure ensures that contributions get reviewed by a diverse set of peers.

Cons

Large scale transformation programs are actually narrow in scope and, without regularly connecting to the mission of WU, seem to be ever changing.

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5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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