Western Union

Western Union reviews

Recruitment Process - Anonymous employee Western Union Employee Review

5.0

2 Feb 2017

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The Recruitment process was very fast and constant feedback and updates on status of application was provided. Good follow ups and great structured process by HR.

Cons

Need a structured training program for new joiners to enable me to perform my work in a faster manner. Still not familiar with process flows, systems training, agents recruitment process and etc as most of the staffs in the office are new. Possible to have a buddy system for training purposes for 1 to 2 weeks with a senior from the same role.

Western Union Response

Thanks for your input. Glad the recruitment process went well for you. Regarding onboarding, we're proud to share that we have just recently launched a revamped onboarding experience, with a "buddy" program included. Keep the ideas coming internally as well! Welcome to WU.

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5.0

4 Apr 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0

29 Jun 2026

Director

Recommend

CEO approval

Business outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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Western Union

Recruitment Process - Anonymous employee Western Union Employee Review

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