Pros
Good people work here and break their necks to do a good job for this company. Lots of great history, with fantastic services for all types of customers, including the "underserved." It's a global company, which provides a fantastic opportunity to work with colleagues world wide. This has been my favorite part.
Cons
Since the new CEO took over, the company feels like a sinking ship. It's too bad as it has a lot to offer. This CEO focuses highly on customer service (WHICH IS A PLUS), but you need to start with employee satisfaction first, which includes appropriate benefits, pay, training, recognition, work/life balance, training (yes again), etc. in order to positively impact the customer. We have no funds to do anything, we practically have to get executive approval for so much as t-paper (yes, it's an exaggeration, but you'd be surprised on how close this is), and are expected "to do more with less," which in this environment is not effective as it's more of a salt mine mentality. Due to the RIF's that occurred over the last few years, we have the same amount of work (A LOT) with less people to do it in and of course a short amount of time to get it done in (and leadership seems oblivious to this). They (the leadership) talk about empowerment, but manager's, directors and even some VP's do not have any approval authority whatsoever. I've loved working at Western Union and I've been here many years, but in the recent years, it's falling apart and it doesn't really feel like we have any leadership at all nor any loyalty to it's very hard working employee base.