Lack of alignment across organization - Marketing Western Union Employee Review

3.0
10 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Pay is great, benefits are great. Flex Time Off

Cons

Departments are struggling, recent reorg has left many holes in the business

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Western Union Response
6y
Thank you for leaving a review. We are glad that you acknowledged compensation, benefits, and time off as pros! We’re proud to take care of our employees and their families with our Global Total Rewards program and we believe this is one of the many ways of thanking our people for all their hard work. However, we are disappointed to hear you wouldn’t recommend Western Union. Through our WU Way, we have been changing the way we work to deliver a better customer experience and drive growth for the company. As we continue to transform as an organization, we take feedback from our employees to heart. We provide different avenues for employees to raise their feedback and you may do this through the following methods – talking to your manager, answering our monthly WU Listens surveys, or emailing us confidentially through careers@westernunion.com.

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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