Used to be great, now is a sinking ship - Sr. Manager, Operations Western Union Employee Review

2.0
18 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Currently there are none. Each benefit and what used to make this company one of the best have been slowly decaying under new leadership.

Cons

Benefits have been eliminated. The culture has become horrible just as upper leadership. Salaries are below average. No way to have work/life balance, you are expected to always be on call and answer texts immediately or else anything happening is your fault regardless and even with this urgent expectation the vacant roles are not being filled so you are expected to perform a 5-people job 24/7 with no additional pay or recognition. There are layoffs every other month and we are all wishing to be laid off to get away of this horrible employer, the CEO and the culture he created.

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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