Lush people - Customer Success Manager (CSM) Wordnerds Employee Review

Real autonomy; you own your work and the impact is visible. The people are excellent; everyone is super switched on, driven and playful. Hybrid working means all together in the office two days a week and remote the rest of the week.

Pre-profit startup, so resource constraints are always a factor, and systems are still maturing. You wear a lot of hats. It's energising if you thrive in ambiguity, but can see it would be exhausting if you want clearly defined lanes and an established playbook to follow. There is not a set career path, you need to create your own (which to some is a plus but, again, not for everyone)

The people are all great. The work-life balance expectations are good. We work on some really interesting things. It's a rapidly changing environment so it's never boring

Things change quickly and it is a start-up environment - that might be a good thing for you or a bad thing. Personally I like it, but you might not.