5mo
Thank you for taking the time to share your feedback. We recognize that your experience was challenging, and we appreciate the opportunity to respond.
First and foremost, we want to be clear that allegations of corruption do not reflect our organization or our billing practices. We operate within strict regulatory, ethical, and compliance standards, and our financial processes are routinely reviewed to ensure transparency and accuracy. If there are specific billing concerns, we encourage current or former team members to raise them directly so they can be properly reviewed and addressed.
We acknowledge that some providers have felt undervalued, and that perception is something we take seriously. At the same time, our most recent eNPS score of 57.24, which falls in the excellent range, indicates that overall provider morale is high. Supporting and respecting our clinical team is essential to our mission, and we continue to invest in leadership development, provider feedback channels, and operational improvements aimed at strengthening trust and collaboration.
Regarding appointment structure, our use of group sessions is driven by clinical evidence, access to care considerations, and patient outcomes. That said, we understand that preferences vary among both providers and patients, and we regularly reassess our care models to balance effectiveness, flexibility, patient outcomes, and provider satisfaction.
Like many organizations in a rapidly evolving healthcare environment, we have faced challenges with growth, restructuring, and adapting to external market pressures. While change can be difficult, these decisions are made with long-term sustainability, patient care, and organizational stability in mind, and not lightly or without careful consideration. This approach is reflected in our most recent eNPS results, which shows employees have an average leadership satisfaction score of 88%, demonstrating strong confidence in our leadership during times of change.
We regret that your experience led to frustration and disappointment. Feedback like this, even when difficult to read, helps us identify areas where we must continue to improve. We remain committed to listening, learning, and fostering a workplace built on professionalism, integrity, and mutual respect.
Should you wish to further flesh out your critique or provide examples that we may learn from, feel free to contact me at sirvine@workithealth.com.
Warmly,
Sara Irvine Shapiro
VP, People & Culture
