Love my job - Customer Service Agent Worldpay Employee Review

Good culture, exciting direction under new ownership

Internal bureaucracy can cause things to move slowly

Originally, I had a strong manager who gave me room to lead in my own style and trusted me to operate with a high level of autonomy. When I needed guidance, they provided it, and they also included me in conversations and areas outside my immediate scope, which gave me a broader, more holistic understanding of the business. It was genuinely a great learning experience.

I was asked to take on a failing team after expressing hesitation and was assured—by both leadership and the incoming manager—that there would be no negative repercussions. I stepped into the role for the good of the company, but ultimately was terminated. There were clearly two different standards for managers, and I was held to a higher and inconsistent one. I consistently operated beyond the scope of my job description, but that effort wasn’t recognized or protected.