2 Apr 2020
Wrike Response
6yWe appreciate your feedback, and are always looking for ways we can continue to be a great place to work. While we regret to hear that your experience at Wrike has been less than ideal, we’d like to provide some points of clarification that might be helpful for you and/or others. Personal Success and Economic Growth are fundamental aspects of our Sales Success Culture, which is why we offer performance-based promotions to all of our team members who continue to meet performance standards and exemplify what it means to be a positive contribution to the Wrike culture. In 2019 alone, the US sales team saw nearly 40% of its members promote to new roles.
We take great pride in our sales enablement program, which includes our new hire onboarding workshop. This workshop includes a blend of elearning, on the job activities, and video pre-work focusing on foundational content regarding our solution, sales tools, and our Buy Process. The purpose of the bootcamp is to set our team members up for success and equip them with the tools they need to sell effectively before they even get on the phones. This is a requirement of the role for all sales team members, and is openly discussed during the recruitment process. Follow-on certifications are issued only when there is a major new product release or change to sales process.
We understand that in sales, monthly performance may fluctuate, and our general practice is to evaluate the prior 3 months of post-ramp performance along with activity metrics before considering a formal performance improvement plan. This is part of a progressive performance improvement process, in which coaching is used as the first line of defense, and leaders are also required to commit to specific objectives when engaging in a performance plan for their team members. The terms of this program are openly communicated to employees, and we find that the majority of our team members are able to come out of this improvement process with a stronger understanding of what it takes to be successful in their role.
We continue to prioritize benefits that our employees have come to know as staples of the Wrike culture, including unlimited PTO, employer-paid health premiums for employees, and daily catered lunches. As we grow, we are always evaluating our benefits package and other market offerings for new opportunities.