What have I gotten into - Anonymous employee Xe Employee Review

Thank you for taking the time to write your review and share your observations. I completely agree with you that our current approach to technology needs updating, and that’s exactly what we are trying to do. I’m sorry you feel you were lied to, this is completely unacceptable. However, perhaps what our vision is of updating technology and what your vision is are different. So the issue is more about misalignment than mistruth. You sound like someone who is passionate about technology and the impact it has on employees and customers, so I would love to hear your views on where you think we should be investing to turbo charge our tech. My contact details are at the bottom of this reply, or you can use the YOM red suggestion boxes, which are anonymous, to share your suggestions. Whichever you choose, please share - we are committed to listening. Your other main point is about change of personnel. Firstly, I’d like to say that I accept your underlying concern that there seems to be multiple changes happening at once. Change is hard. It’s not something people enjoy and it’s not something business are good at. So I want to take a moment to recognise and apologise for any disruption and frustration caused. However, I can assure you that the transformation we are going through is vital to the future success of our business - the very future you would like more confidence in. People have left for a variety of reasons - some for personal reasons, some for performance - but I agree we could always do a better job of communicating these changes. I will accept your challenge, and consider the impact of communicating about every leaver in our business. I hope you understand that this may not be practical, but perhaps we need to do more to remind managers of the importance they must place in communicating personnel changes in within their team and beyond. I know you say you are now looking to leave and, while I respect that is your decision to make, I would welcome the opportunity to talk through some of the issues you raise here. Possibly not to convince you to stay, but because you clearly care a lot about the future of our business, so I would love to hear your ideas on how we can strengthen it. You can contact me by emailing me directly or calling me on ‪+44 (0)1753 75 17 78‬. Richard Evans