Full skills. - Customer Service Representative Yardi Systems Employee Review

3.0
18 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Good pay, if you work weekends and night shifts, after acquiring most of the skills; great colleagues and modern environment, taxi vouchers,meal tickets,free coffee and fruits.

Cons

A US based Company that opens a CC in Romania...what were you expecting? Working hours get to you eventually, the shift bid was a joke, you got what you got and there's nothing we can do about it, say ba-bay to friends and relationships, unqualified Team Leaders, "So i have scheduled training- But it's busy right now and forever,so take those calls",chained to a desk with little to no possibility to use that sweet away from desk voucher that you got for working your elbows to the bone, irate callers non stop especially in summer,bad office management,100% sure that the mother company has no idea on what kind of criteria one gets selected to step up a latter. Absolutely no care policy in place if one goes to complain about something. They greet you with a smile on the face and talk down to you as low as possible.

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Yardi Systems Response
6y
Thank you for your comment. We are happy that you liked the benefits we have for our colleagues in the Cluj Call Center. At Yardi we continuously invest a lot of effort in our people practices and we are fully committed towards aligning the needs of our colleagues with business needs. Nevertheless, working in a Call Center comes with a certain set of rules that are required to meet our service levels and keep the business running. We wish you all the best in your career.

Explore other reviews about Yardi Systems

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Private company small circle very relaxed

Cons

Low pay, no room for growth if you're young.

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Yardi Systems Response
1mo
Thank you for sharing about your irvign experience. We strive to remain an employer of choice where each employee feels supported and valued and focus on paying in a fair and competitive manner. Employees have annual reviews with their managers to discuss goals and performance as well as opportunities for advancement based on contribution, and we often see healthy salary increases as our employees grow in their roles with Yardi and increase their subject matter knowledge. Wishing you all the best in your future endeavors.
2.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

If I were asked pros of this company in 2020 I would fill this entire space. Since COVID the company culture completely changed toward the negative. They have good affordable health and dental insurance. You get to leave 2 hours early on the day before a holiday. They will provide lunch in office once a week. You get to work a hybrid WFH schedule. They invest in your 401k whether you contribute or not.

Cons

Their pay is below market. I was a TAM and could have made $20k more per year with another company but wanted to stay with yardi because they weren’t publicly traded and were more stable. The culture became more stressful and toxic after covid. Yardi began a partnership with wework (see Hulu documentary) and then wework went belly up which yardi had to bail them out of. As a result yardi spent millions of dollars. To offset this terrible decision, Yardi started quietly firing people within the company. Basically, they were eliminating “overhead” without calling it layoffs because the word layoff scares clients and they’ll start looking for another software to use.

7
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Yardi Systems Response
1mo
We truly care about your feedback and appreciate hearing from you though some of your experiences and observations are vastly different from what we hear from our talented Technical Account Managers worldwide. Regarding the 2022 WeWork partnership, Our CEO has a proven track record for making strong business decisions that result in continued growth and success for the company, and we were thrilled to debut a new space management solution through our ‘WeWork Workplace’ partnership which solves for a dynamic, constantly evolving future of work. We are proud to share that we have not participated in any company layoffs and have added serval thousand employees to the company in the past several years as we continue to grow. We take pride in our caring, respectful, and transparent culture and genuinely encourage anyone who feels negatively impacted by something to schedule time with the VP of Human Resources to further discuss. While we are sorry you weren’t a happier employee, we genuinely wish you all the best going forward.
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