Pros
Skilled and dedicated colleagues who genuinely care about their work Remote work
Cons
Unfortunately, the company has been going downhill in recent years, and the main reasons seem to be rooted in leadership and organizational decision-making. For the last 2 years, employee satisfaction scores have been consistently dropping, yet senior management failed to address the trend or investigate the root causes. This neglect directly contributed to a continued loss of engagement, motivation, and overall trust in the company’s direction. There was little recognition of the obvious link between declining employee engagement and the simultaneous drop in customer satisfaction. This connection should have been a major warning sign, but it was repeatedly overlooked. Many members of the senior management team would benefit significantly from leadership and communication training. Decisions were too often reactive rather than strategic, and transparency remained limited.