Good healthcare company - Data Engineer Zelis Employee Review

4.0
5 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Great work life balance, Great team depending on the department. Easy to schedule time off, Fully-remote work. Top management appears to be taking surveys seriously and trying to correct issues. Among healthcare companies, better than most. Among all companies, I'm not too impressed.

Cons

-Outdated legacy systems and software, This is a problem at every company and Zelis is not the worst offender, but Zelis is behind on their tech stack for certain departments. I give them a 5 / 10 for being up to date, with 10/10 being completely up to date. I've seen some software systems at Zelis that I'm very impressed by and others that I'm abhorred by. I personally have worked on projects that took many hours of manual work, that could've been solved by upgrading our system or being able to use a highly reputable software that is either open source or nearly free. We do not need to be on the bleeding edge of technology, but staying relevant with technology in the last few years is important. It's not a priority, but it should be. -We're required to log our hours for client work. I prefer we log our hours for everything instead because everything in a company culture makes up the quality of our work and how profitable we ultimately will be. Client work is important, but I feel like we're not taking a holistic look. What about time spent on R and D? What about daily fire issues, time spent updating a system to be more efficient, or refactoring code to reduce tech debt? What about trainining sessions to get a new employee up to speed and adjusted to a new team? If they feel adjusted and appropriately challenged, they will be less likely to leave. -Communication issues between departments is a problem. Many projects and their related details come up at the last minute because of the lack of communication. -Insufficient raises that match inflation, causing employees to continue to job hop.

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Zelis Response
2y
Thank you for sharing your comments with us on Glassdoor. We value every voice and every idea and are constantly improving the associate experience. We all need and deserve work-life balance! We’re proud to cultivate a culture where we really care for and want the best for our people in all aspects of life. We’re glad that you are a part of it, too! The healthcare-tech industry is dynamic and Zelis is committed to “Power Innovation” and be at the forefront of these changes. We strive to continuously improve and adapt with the speed and technology necessary to be a top-performer in the industry. If you have any suggestions on how we can improve our use of technology, we’re all ears. Please feel free to reach out to us directly at peopleandculture@zelis.com to share your suggestions. Thank you for all that you do at Zelis!

Explore other reviews about Zelis

5.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I 've been with Zelis for more than 3 years, and it's been a great place to build a career. One of the biggest benefits is the flexibility. Working remotely has allowed me to maintain a healthy work-life balance, which is incredibly important because my family is my top priority. I've always felt trusted to manage my work while still being present for the moments that matter most outside of work. The company has created an environment where employees are empowered to do their jobs without unnecessary micromanagement. Leadership encourages collaboration, and I've had opportunities to learn, grow, and contribute in meaningful ways. The culture is supportive, and I've enjoyed working alongside talented colleagues who genuinely care about helping each other succeed.

Cons

Like any growing organization, there are times when processes and priorities change, which can take some adjustment. Clear communication during periods of change is always appreciated, but overall, these have been manageable and haven't taken away from my positive experience.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good work/life balance, generous PTO

Cons

• Excessive management layers: There are too many layers of management, many of which seem focused on self-preservation rather than supporting the team. This creates unnecessary bureaucracy, leaving employees bogged down with low-value tasks and corporate checkboxes instead of meaningful work. • Outdated technology and resistance to innovation: The tech stack is significantly outdated, and there is a clear resistance to adopting modern solutions. For example, I was penalized for incorporating AI into development work, despite other teams being encouraged to use tools like ChatGPT for less impactful tasks. Opportunities to implement cost-saving, AI-driven solutions were dismissed without proper consideration. • Unsustainable expectations for advancement: Promotions appear to be reserved only for top performers who are willing to prioritize work above all else. The expectation to “eat, sleep, and breathe” the job creates an unhealthy work-life balance and limits growth opportunities for otherwise strong contributors.

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