Experience is not valued - Customer Support Zellis Employee Review

3.0
15 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits, great people and some great managers (those that have managed to escape the cull)

Cons

They want you to be experienced but as soon as you are, they are shipping your job to India as its cheaper. No thought to customer satisfaction. Call centre managers that think application support can be delivered from a script. Software that is never finished, difficult to support and lots of defects. Only interested in the next fashion.

Explore other reviews about Zellis

3.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

A lot of flexibility if needed Good Benefits

Cons

Salary is very secretive and is frowned upon if talked about Not a lot of progression Senoir management is too focused on keeping revenue and customer gained secretive than investing in staff that keeps the company running day to day Too frequently adding last minute/urgent projects at the end of product releases with very tight deadlines which would end up affecting testing quality

1
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good Team and Good Director

Cons

Not so cohesive between finace teams

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