Lack of engineering leadership hinders growth and consistency - Senior Software Engineer Zip Co Employee Review

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Given that you are a minimum good in your field, you can probably wrap up a day of work in 5 hours. If you are looking for a place where you don't have to challenge yourself, it's a good place to be. Cynthia Scott is a very good global CEO. While she had to take hard decision, she saved Zip from shutting down and I believe has an overall vision of where Zip should be (at least in terms of financials - not so sure about the products) The people you work with on a day to day basis will probably be nice people.

Cons

if you are reading this, keep in mind that this review is based solely on the ANZ Engineering side of Zip. There is no technical leadership. Staff engineers, directors etc. are not capable to have opinions and set guidelines. Every team is left to define their own principles, etc. Which lead to massive inconsistencies between how services work and handle things like naming, failures, timeouts, etc. The architecture guild will "vote" on guidelines sure, but no one is enforcing them. You will hear stuff like "Zip is at the forefront of technology" or "Zip is getting itself ready to become a next gen financial blablabla" during all hands meetings. But seriously? Who believes it? It's always the same thing... create a new Rest API and a new Kafka topic. Rinse and repeat. There is no ownership / decision making left to the team. Everything is top to bottom and in reaction to events. Relationship with a SaaS provider is starting to degrade? Drop everything planned. You have to find and integrate a new one yesterday. So "leadership" can threaten them to drop the contract. Want to take on some ownership and make a little quality of life improvements or some house keeping? You must have a director or CIO approval regardless of your level of/ position. There is no positive challenging. You will be dealing with issues weekly. And most of them are due to the lack of long term view, knowledge & opinions of the people in "leadership". Growth is not a thing. You will hit a ceiling very quickly and then to go above it, it is all aout networking / friendship and "who has been there the longest". Merit / knowledge growth is almost non-existent.

avatar
Zip Co Response
3w
Thank you for sharing your detailed feedback about your experience in the Engineering team at Zip. We value the time you've taken to provide these insights, as the perspectives of our current and former Zipsters are vital to our ongoing efforts to cultivate an engaged, high-performing workplace. While it was pleasing to read the positive parts of your review, I am concerned by your observations regarding technical leadership and the consistency of engineering standards. Maintaining a culture of growth and technical excellence is a priority for all teams at Zip, and hearing that your experience didn't align with the high expectations we have for our leaders and the overall experience is disappointing. To better understand your experience and the ideas you think we should consider moving forward, I would appreciate the opportunity to unpack your comments further. If you're open to a conversation, please contact me via people@zip.co, and I'll set up a confidential call. Gathering additional context is a crucial step that will allow for further review and investigation with the relevant teams, and I hope to hear from you. Otherwise, I wish you the best for your future career. Many thanks, Natalie Ranki-Goldman, Director, People & Culture (ANZ)

Explore other reviews about Zip Co

5.0
27 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not only does Zip do a great job at foster culture in a remote environment, but they also provide a great competitive comp package

Cons

None that I can think of at the moment.

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of chances to gain experience

Cons

Limited leadership opportunities and growth at the time.

See reviews by: Helpful|Rating|Date|All