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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Smokescreen culture and toxic middle managers - Customer Success Manager Zoom Communications Employee Review

      1.0
      19 Jun 2021
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary Flexible about time off

      Cons

      The company does not match your 401k (this is Zoom being absolutely cheap!). Fake "too cool for school" culture, the real culture of Zoom is head down, do as you're told, work long hours and shut up! Middle managers are killing this company, they are so self-centered, they don't listen to their workforce and literally don't give anyone a chance of being promoted as they are too scared to lose their jobs. If you are above 35, fat chances you will get hired, my boss always said people 35+ he was interviewing were "statistics and a formality". Toxic atmosphere since the company started to grow a bit too fast/

      Explore other reviews about Zoom Communications

      5.0
      15 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible hours, reasonable deadlines. good pay.

      Cons

      Long hours and not as fast paced.

      avatar
      Zoom Communications Response
      3w
      It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
      3.0
      12 Apr 2026
      Software development engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Native C++ client Bar is low for being a domain expert - knowledge the average Silicon Valley engineer should have is somehow in short supply there, so it's easier to stand out Pay was OK, while it lasted

      Cons

      Repeated rounds of layoffs, with departed colleagues' work being heaped on those remaining, left everyone miserable and stressed and just waiting for when our turn is next. My boss actually announced development was shifting to "startup mode", and when I asked if that means more upside or flexibility or equity or any of the other reasons you may choose a startup over a large established company, the answer was, "no, just more work" (!?!) Serious culture and power divide between overseas and California based development teams. Zero career growth investment in employees; no training or conferences except those offered by Zoom. Fired entire DEI team CEO attended Melania's movie premier

      3
      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing your experience and perspective. We understand how changes in leadership and hiring approaches can significantly impact team dynamics and overall culture. Your feedback highlights the importance of internal mobility, leadership alignment, and ensuring that employee voices are heard across regions. We appreciate you taking the time to provide such detailed and candid feedback, and we appreciate the positives you found during your time. We wish you all the best in your future endeavors.
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