Pros
Great pay and benefits. Most of the staff are great people to work with. You can choose to work 100% remote as an option. Unlimited MTO. The MTO is great only if your workload allows you to take time off to use it.
Cons
Managers put excessive workloads on employees. Management promoted many employees to outside of the group to other areas of the company and replaced them with unexperienced staff that lacked Zoom technology-related skills. Sometimes they did not fill the vacated positions at all. Most of the time we were too busy to take MTO and sometimes we ended up working during vacation. Sales repeatedly quoted projects that exceeded Zoom's technical capabilities. In some cases, we were expected to get projects completed with a lack of adequate technical and/or labor resources. My manager was somewhat inexperienced in working with people and lacked some of the basic people-management skills. Field personnel are seriously overworked and they regularly vented their frustration to management. It did not used to be this way when I started with Zoom.
