29 Oct 2016
driversselect Response
9yYikes! Ok. I'm going to respond similarly to another review that hit on some of these same issues. We realize that most companies recognize, reward and promote based mainly (or solely) on performance measures. However, here at driversselect, performance is just one of the considerations for promotions and recognition. If someone is achieving results without living, supporting and upholding our core values and purpose, a promotion will not be recommended. We realize this can be discouraging at first, but hope that the end result of a culture that fosters care for our customers, fellow tribe members, vendors, suppliers and community will help align us all on this practice. In reference to the statement that "anyone can sell cars," we believe that it doesn't take much to sell a car when you lack transparency, care and concern for creating value for the customer. The challenge is in selling cars with high standards, ethics and commitment to caring about the needs of others over mere personal gain.
Also, it is quite difficult to get a job at driversselect. Once in and trained, we usually like to keep our great talent around. Sometimes we realize that they are underperforming in a certain area but we see that they will really flourish in another role. We have invested in these great hires and we owe it to them and to ourselves to try to find the best place for their talent. I hope this provides some needed clarity. Also, please know that you can talk to your manager directly about any frustrations you may have at any time. Thank you - Brandi B.