Do not even consider working for this appalling company! - Transcriptionist eDecree Employee Review

These are only some of the reasons! 1. They impose nonsensical three-day rules for typists being allocated jobs and told to finish them, or they are basically fired. These cases are received by management and left to sit in the system until they are urgent and only then allocated, which is a disgraceful way to work and highly unfair to employees. 2. Audio is often difficult to hear - it various a lot between cases - yet there is NO flexibility in meeting targets, therefore a lot of typists have to rush through and do a sub-standard job because they know Edecree doesn't care about their health, accuracy and employees. If you ask for, say, three hours audio work over three days, you are likely to get four hours and told to get it back in two days! 3. The turnover is sky high because there is absolutely no human resource management. The attitude of current team leaders is a disgrace, they are rude, insulting, unprofessional and abrupt with no supervisory skills whatsoever. 4. If new and inexperienced office-based staff make too many mistakes, the difficult cases are passed to the very poorly paid working from home team, who end up getting paid LESS THAN HALF the minimum wage due to this (which is illegal), and the fact that management have deliberately given them cases that they would have to pay employees more for if they worked in the office. Working from home employees end up having to work long hours in the evenings and weekends, so don't think it is an advantage to work from home - it's quite the opposite. 5. Things have really deteriorated since the previous team lead left. The current team lead is totally unfit for the position and has no people management skills. Necessary details for typists are no longer provided, such as trigger warnings for serious crimes. The team leader has also removed any ability to work as a team, keeping everyone in the dark about which work is allocated to who. Any concerns expressed are ignored and people immediately fired if they raise them. 6. There is NO training at all! New employees are left to 'read the Wiki' and then get on with complicated court proceedings they know nothing about. You have to be able to keep up 80 wpm for hours on end to meet targets, without breaks, which is totally unacceptable. None of the time allocated for work includes time to check work, even though the company documents say you are supposed to do this. 7. An example - Typing at 80 wpm (the requirement) means typing a page in around 4 minutes. If you are listening back once to avoid omissions or mistakes, this page would take about 8 minutes. One page every 8 minutes is 7 pages per hour - that means you would earn $7 in most cases, less than half the minimum wage. You would have to type at 160 wpm constantly to earn minimum wage, humanly impossible - beware! Also, if you're working from home, you get NO BENEFITS whatsoever and are allocated more difficult work, as it's cheaper for Edecree - a two-tier system. 7. There are no bonuses, no positive communication and no thanks, no matter how hard you work or how many extra hours you do outside your contract or jobs you take on at short notice. The one person who used to provide a positive influence has left the company due to stress and all of the things above. 8. The physical strain of constantly chasing arbitrary, unfair and unattainable targets results in extreme physical discomfort in the hands, legs and back, and can easily result in more serious conditions such as RSI, carpal tunnel syndrome and even DVT. Employees are crammed together on old and inefficient equipment. Even with headphones on, you can see and hear other typists' work. There are one or two 'reviewers' (paid more money to check typists' work) who are helpful, but they are similarly under duress to meet unrealistic deadlines. It would be cheap for the company to install plastic screens for some measure of health, safety and privacy, but they have no intention of doing so. Equipment often breaks, chairs are unadjustable, worn, cracked and dirty. Management seem not to care and seem to do very little work, going out for long lunches, gossiping and chatting while their employees are working furiously with no breaks. 9. IT equipment often fails, and I've seen people wasting 2-3 hours of their four hour shift waiting for it to be fixed and being fired for not reaching targets shortly afterwards, or leaving out of frustration. 10. To summarise, expect absolutely no thanks or human resource management, no acknowledgement of extra or unsocial hours worked, appalling communication which is downright rude, condescending and does not even contain the bare necessities of politeness. Not surprisingly, there is a very high turnover, entirely due to a deliberate lack of planning and prioritising, treating their employees as numbers rather than people.