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      eGain

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      eGain reviews

      A nice place if you are in the right team. - Anonymous employee eGain Employee Review

      3.0
      23 May 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1. You can reach out to pretty much anyone in the company. 2. Startup like work environment, you get opportunities to learn. 3. Friday Socials.

      Cons

      1. Management lacks focus and wants you to do many things at once. 2. Product needs to improve a lot to make a difference in the market. 3. Product also lack innovation, though there are talks about AI but will need to see how that plays.

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      1.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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