Solution Architect - Solution Architect eGain Employee Review

4.0
1 Feb 2010
Recommend
CEO approval
Business outlook

Pros

Challenging work Great People Good Product Ideas

Cons

Poor leadership Buggy Software Lack of Structure

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1.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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