Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      eGain

      Is this your company?

      eGain reviews

      CEO needs to let go! - Strategic Client Director eGain Employee Review

      3.0
      16 Jan 2023
      Strategic client director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good product, though niche, has potential, reasonable sales targets, culture ok, experienced sales team members

      Cons

      CEO's autocratic and micro management style, because of it again missed the window of opportunity, competition caught up big time, marketing literacy non existent and 1980's style, lack of vision and strategy

      avatar
      eGain Response
      3y
      Thank you for taking the time to share on your current experience working at eGain. It's great to hear that you are enjoying working alongside your colleagues and that the company culture is bringing you success. It is unfortunate to see what has been listed as the downfalls of the company. We believe we should never stop learning and your feedback will help us to expand on new opportunities within the company. We encourage you to continue to share your feedback with your local HR department and wish you success in your future with us.

      Explore other reviews about eGain

      1.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

      See reviews by: Helpful|Rating|Date|All
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      eGain reviewseGain Strategic Client Director reviewseGain review