Good for experience, but don't get stuck here - Medicare Sales Representative eHealth Employee Review

3.0
20 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Good supervisors, incredible benefits, technology that makes the job easier. Employs a diverse group of people that are fun to work with. Makes it easy to get your licensure, and this job will quickly make you an expert in insurance and a more marketable candidate in the healthcare industry. There are opportunities everyday to help people save a lot of money. Most of the customers are low income, so thats very rewarding! Helps with student loans, and internet and phone fees during work from home. Pretty flexible with time off

Cons

Annual enrollment period has absurd overtime, and you often will not be notifed of it until the last minute. For some sales people all they care about is more opportunity for commission so thats fine, but its hard if your trying to balance out your personal life. This place is ethically very gray. While I thin very few people are actively trying to rip off customers, there are some greedy people like that here. there is higher pressure to SELL SELL SELL than I think is acceptable at a place that handles senior citizens health insurance, and top tier agents get glorified for sales when everyone knows you cant sell that much without cutting some serious corners. The company sends out mailers to thousands of seniors that look more like an official notice from Medicare than an advertisement, leading a lot of people who are less than cognizant or who are not great english readers to call in, not quite understanding who we are and not in a position to make a decision about insurance, but your job is to convince them to do just that in under an hour. I was told in meetings to "do the right thing for the customer" but then had to defend myself to supervisors for letting people off the phone that simply were not going to be helped by our product. As an agent anything you do here will fall on YOU. If your looking to do this job, make sure your willing to put your foot down with superiors and not be encouraged to do anything shady for the sake of stats or commission. The commision is taxed highly. you only get paid for plans that the customer keeps for 3 months or more, and the industry is saturated with other agents trying to snake your customers, so even plans you carefully selected and sold, you may not get paid for. The pay is not as good as advertised. This is certainly a good paying job, but your not gonna make six figures here unless your pushing stuff that isnt helping people

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eHealth Response
5y
Thank you for your feedback. We are sad to hear about aspects of your experience. Our customers come first and we take these concerns seriously. We welcome you to reach out to humanresources@ehealth.com if you’d like to provide further details. To ensure we’re on the right path as a company, this year we are planning ahead by hiring, providing training for both new and tenured agents, and preparing for 2021 with improvements across the board, including a large investment in our technology and tools. We will continue to focus on QA and compliance to ensure that we provide service and options the right way: providing the best Medicare health insurance options for our customers, with no compromises. New policies and training will reward, recognize and appreciate the right way to provide service to our beneficiaries through their entire journey with us. - Ed Arcinue, Chief Sales Officer

Explore other reviews about eHealth

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent Leadership and Team: My manager was incredibly supportive, motivating, and patient. He took the time to coach me even when I struggled with my numbers. Great Work Culture: The internal team environment was fun, collaborative, and highly engaging. Strong Incentives: The company offers a great points-based reward system that allows you to earn cool items based on performance. Positive Separation: Management gave me every opportunity to succeed, and I was able to leave on excellent terms with the team. Also the traing was fun and they invest in you and really give people a chance to make it

Cons

Cons Challenging Customer Base: Dealing with a specific client demographics (including high-stress compliance calls) Highly Difficult Customer Base: Dealing with ( VERY SPECIFIC) class of customer demographic was incredibly challenging. Callers were frequently impatient, demanding, and abusive, which took a major toll on morale. The callers were frequently impatient, demanding, and ungrateful. Rigid Compliance Metrics: The quality assurance guidelines are overly strict. If a rushed customer makes you miss a single word during a disclosure, you are marked down or forced to restart the script from the beginning, And its pages of word for word questions creating immense emotional stress if you miss a single word like "and or will or may"it makes it harder when someones telling you hurry common and hufing and puffing really inapropriate and having to start over ask the same questions making the customer more impatient and intense pressure on you as angent...after this experience im so grateful when i talk to a nice stranger no matter where it is over the phone or in person bc these customer really did a number on my emotions for months i know not everyone can be so entitled in this world so i left not bc the company but becaus the customers and ive worked in high stressful envirmonets but never delt with this specific group of people. .Lead Quality: Many of the leads felt like random cold calls rather than qualified prospects, making it much harder to hit sales targets.

1.0
20 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

eHealth RevOps offers a fast-paced environment with strong exposure to healthcare operations, commissions, and cross-functional collaboration. The work is meaningful and provides opportunities to build analytical, problem-solving, and process improvement skills. Teams are generally supportive, and there are opportunities to learn from peers with deep industry knowledge. The role provides hands-on experience with complex data, audits, and reconciliation processes, which is valuable for strengthening both operational and financial skill sets.

Cons

Leadership is a significant challenge. The Senior Director’s approach tends to be highly hands-on, which can limit autonomy and make it difficult for employees to feel fully trusted or supported in their roles. The environment can feel high-pressure rather than growth-oriented. At the Senior Manager level, there are concerns around consistency, professionalism, and fairness. Communication style can come across as overly direct or discouraging at times, and there are perceptions of favoritism that impact team morale and overall engagement. There are also gaps in leadership presence and support. 1:1 meetings are frequently canceled, and team members often need to rely on other leaders for guidance. While tracking and reporting are maintained, there is limited hands-on support, coaching, and clear direction for the team. Training is another challenge. Onboarding often relies on current employees who are expected to maintain their full workload, creating a high-pressure environment with little room for error. This makes it difficult for new hires to ramp up effectively and confidently. Overall, these factors can make it challenging for employees to feel supported, develop professionally, and operate with clarity and confidence.

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