I knew it would be bad going in, but it was worse - Systems Engineer eIRONclad Technology Solutions Employee Review

Working at an MSP requires more than a desire to earn more money. It takes passion, prowess, and a tenacity to customer service. MSP's are generally very fast paced. You never know if the next call you get will be a crashed server at a 100+ user company or a little old lady who can't navigate her yahoo mail because yahoo changed the layout of the sit. Sometimes engineers bite more than they can chew. When that happens our service admin team is present to make prioritized decisions when coordinating and dispersing backlogged work. Our collaborative interdepartmental approach isn't always suited for every individual however we like to make sure our techs can focus on engineering while our service admin team takes on coordination and client communication. Though, we're disappointed you did not express your concerns during your employment, please be aware our open door policy encourages employees to offer any suggestions, ideas and address concerns within the company. With the demand for IT professionals in San Diego, at a high level, skilled candidates may find themselves fielding multiple offers. We take pride in being extremely transparent during our hiring process. We truly appreciate your feedback, it helps us make eIRONclad a better place to work.