Don't Accept Until You Know What You Are Getting Into - IT Support Technician eIRONclad Technology Solutions Employee Review

WFH Good Healthcare Plan Good Documentation Agreeable & Reasonable CEO

High Turnover Poor middle management Lots of overtime for all IT personnel

Good company to get hands-on experience on many different desktop technologies.

This is the most disorganized company I have ever worked for. I am not sure how they have survived for almost 14 years. They only have one long-timer Systems Engineer that knows what is going on. The company has been struggling to find the right Systems Engineer to do desktop work 99% of the time. They have hired and let go at least 4 technicians within 4 months, including me. My humble opinion on why experienced Systems Engineers don't succeed at eironclad is this: They provide no formal training. New engineers must annoy old-timer engineer for direction. They have no written documentation describing what services, policies, procedures/processes are provided to customers. Or if they do have this information, it is not shared with technicians. New technicians are not provided with credentials required to perform the job, thus delaying work until old-timer engineer performs a function that could have been done easily.