Great place to work - Sales eLocal Employee Review

The culture at eLocal is currently as good as it has ever been and improving still. There is a genuine sense of camaraderie and shared purpose across the teams. Having navigated through some historically turbulent times, the business has emerged much stronger and is successfully transitioning into a more stable, scaled environment. It’s an exciting time to be here as the "growing pains" of the past are being replaced by more mature, sustainable processes.

As with any company moving from a fast-paced, smaller feel to a more scaled operation, there are still some legacy processes being ironed out. Adapting to the more structured environment required for scale takes time and patience.

Can work remote Decent benefits and 401k match

What was once a strong place to work has changed significantly as the company scaled. Following rapid revenue growth and client expansion, product quality and overall experience appear to have declined. Leadership seems heavily focused on increasing call volume and revenue, often at the expense of long-term product stability and effectiveness. There are frequent operational changes that introduce additional layers of process and approval, making it more difficult for Account Executives to work efficiently. The constant shifts create confusion and can slow down execution. There is also ongoing friction between Operations and Customer Success, which seem to have overlapping responsibilities and competing priorities. This dynamic can make collaboration and accountability challenging. Compensation has also shifted considerably over the past couple of years, with meaningful reductions to commission structures that have lowered overall earning potential. As company revenue continues to grow, these changes have created concern among employees about alignment between company performance and compensation.