Client support is crashing down - Manager eMoney Advisor Employee Review

2.0
3 Feb 2020
Recommend
CEO approval
Business outlook

Pros

benefits package, PTO, remote work options

Cons

Upper level management, trickle down micromanaging, toxic environment, stats and numbers are the only metrics used, high turnover at all levels, skilled CS reps are not utilized, advice from front line representatives and tenured employees is ignored. Favoritism, nepotism and sexism are rampant.

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eMoney Advisor Response
6y
Thank you for taking the time to provide your feedback with us. eMoney is committed to creating an inclusive, collaborative, and fun environment for all our employees, and we’re pleased to report that our turnover rate is well below the industry benchmark. However, we are disappointed to hear about your negative experiences and are committed to ensuring they do not happen in the future. We have policies strictly prohibiting this type of behavior, as well as reporting hotlines and multiple other ways that our employees may report any incidences should they ever occur. Reports may be made anonymously and without fear of retaliation. We understand that you no longer work for eMoney, but if you would like to help us improve the employee experience, we encourage you to contact us directly at feedback@emoneyadvisor.com. Thank you again for your feedback. We wish you the best of luck in your future endeavors.

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5.0
18 Feb 2026
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Pros

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Cons

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3.0
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Business outlook

Pros

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Cons

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