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      ecobee

      Part of Generac Power Systems

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      I gave this job a chance so you don't have to - Technical Support Representative ecobee Employee Review

      2.0
      30 Aug 2017
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food, location, great product, stock options and competitive referral bonus

      Cons

      Rushed training, "you should know this" attitude, condescending management, no formal escalation process, you are thrown into dealing with customers, no females in upper management, obvious favoritism, you are expected to take home work, management expects you to work overtime and guilts you if you don't

      avatar
      ecobee Response
      8y
      Thanks for your feedback, we take these concerns to heart here at ecobee. We’ve implemented a few changes to our Technical Support team since your time here. We provide four weeks of formal in-class training, and once on the phones, our CSRs have support and access to our QA/Trainers, other CSRs, and the Supervisory team. We may ask for people to step up when extra support is needed, but that’s a part of our company culture and core values (Driven, Integrity and Initiative). Our team is growing quickly, so we tend to have new Supervisors who are new to managing people. We continually support them and help them develop their people management skills. Although this takes a little bit of time and patience, it’s always worth it when you have great managers supporting an awesome group of people. We appreciate your feedback, and we will constantly strive to ensure our ecopeeps are learning and enjoying their time with us! - Andrew, Director, Customer Support

      Explore other reviews about ecobee

      5.0
      4 Oct 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-headquartered in Toronto and Leeds - very cosmopolitan with a high emphasis on DEI.

      Cons

      Tech company means people love ALLLLL the software. Information and resources are scattered across numerous platforms, which can be pretty frustrating.

      1
      avatar
      ecobee Response
      2y
      Hello, thank you for providing this feedback. We are so glad you liked the Toronto HQ & Leeds HQ (we agree, they're pretty great!) and felt the emphasis we put on DEI (this really matters to us). We appreciate your feedback regarding resource management and it is something we will think about going forward. Thanks again for your review and helping to make ecobee great!
      5.0
      18 Mar 2019
      National account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      ecobee is a great place to work because of the fantastic culture that exists here. Thanks to transparency from our CEO down, there are multiple teams helping support me in my role and hit my goals. Because there are so many intelligent, driven and willing people, we are able to work together to exceed goals and focus on what is important to our shared success. Many suggestions and support can be given because of it is known by everyone what you are working on and striving for. It also allows for frank conversations about what we can't work on because it would create misalignment with our goals. I am excited to be a part of a company that is constantly innovating, helping the planet, and looking to win in the market. Great time to be an ecopeep!

      Cons

      Too many great ideas and not enough resources to bring them all to life!

      1
      avatar
      ecobee Response
      7y
      Hello, thank you for taking the time to post your feedback, it is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback that will allow us to continue to do that.
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