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      Good opportunities to progress - Customer Success Manager hackajob Employee Review

      5.0
      1 Oct 2024
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great opportunities to progress, learn new skills & good commission structure in customer-facing teams

      Cons

      Tough economic environment & lots of change

      avatar
      hackajob Response
      1y
      Hi there Thanks for this review! It's great to hear that career progression, skills development and total reward are on your list of pros. These are huge pillars of our culture. The amount of change is a theme many reviews spotlight as the more challenging aspect of the role. And you've also mentioned the tougher economic environment, which has been our backdrop for a while now. Often the frequent changes and iterations are in response to or to stay ahead of, economic conditions. When those conditions are more challenging, we do need adapt and evolve with more regularity. As we step into our new 2025 financial year, I'm excited to see what's to come as we strive to stay ahead in an increasingly competitive and demanding economy. If you'd ever like to chat more about any feedback you have, I'd welcome that. Please reach out to me directly on Slack or via our People Office Hours. Thanks again, Amy, VP People

      Explore other reviews about hackajob

      5.0
      9 Aug 2024
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are great, I get along with all my coworkers, and with a small team in the US, I feel that they have my back if i need support or help with anything. Training their employees to do a better job - investing in people. Great product, hackajob intelligence is amazing. Consistent and open communication with managers. They have invested into tools to help employees succeed. Expectations are clearly communicated.

      Cons

      Don't mind it personally, but for some people constant change can be a negative, and the company has startup energy. Wearing many hats and trying out new things all the time, less structure and more exploration, figure it out as we go.

      5
      avatar
      hackajob Response
      1y
      Hi there I appreciate you taking the time to share this review. Your comments about the support within the US Team are awesome to read and we agree! I bet it was also great to be with the whole team at the recent RecFest (US) where hackajob intelligence was launched to the US market! Communication between managers/leaders and our people is something we've worked hard to improve so it's encouraging to hear that you feel it's open and expectations are clear. That, plus investing in learning and development for everyone really helps all of us deliver. We often hear feedback that ongoing change can create a working environment that's more challenging for some. This is an ongoing area of improvement for us, and we continue to try to find that balance between experimentation/newness and structure/consistency to find a better blend for everyone, but without losing the startup energy that has got us this far. If you have any suggestions on how we can continue to improve any aspect of working here, please reach out to me directly on Slack or via our People Office Hours. Thanks, Amy, VP People
      5.0
      29 Feb 2024
      Sr. sales development representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I joined hackajob about 6 months ago as part of the growing US team. I felt very supported by my manager and the entire team throughout my onboarding. The US team is very collaborative and it's been a great experience to partner with and learn from everyone on the team. In the past 6 months, I have had many opportunities for growth and a clear career progression plan, which I appreciate. Wins are celebrated by the team and everyone truly works together to solve challenges that come up. I have had 3 sales roles prior to working at hackajob, and I have been nothing but happy with the support, opportunities for growth, and rewarding environment here.

      Cons

      As in any startup environment, things change quickly. Not necessarily a con, but it requires being open-minded and flexible.

      5
      avatar
      hackajob Response
      2y
      Hi there Thank you for leaving such positive feedback about your experience at hackajob so far. It is wonderful to read that the supportive approach has been so impactful for you. One of our main Operating Principles is to ‘hire exceptional people and empower them to do the best work of their careers’ and it is fantastic to hear that this is ringing true. You clearly understand that as a startup we do need to shift focus at times. Being open to this is absolutely key to success and we try to embrace change as much as possible at hackajob, with a positive attitude. If there is ever anything further you want to discuss please feel free to Slack or email anyone from the People Team or come along to our recently launched People Team Office Hours for an informal chat. Thanks, Amy, Director of People
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