Decent company to work for, horrendous staff - Customer Service Representative iFIT Employee Review

Strong, people-first company culture that makes you feel valued and part of something bigger. Broad and engaging scope of work — you're never stuck doing the same thing day after day. Talented, collaborative teams that genuinely enjoy working together. Excellent work-life balance that the company actively supports and respects.

Cross-team communication can be inconsistent, leading to silos and duplicated efforts. Work prioritization isn't always clear — it can be hard to know what should take precedence, especially across teams.

If innovation excites you, this company is for you. I love the big ideas and fast-paced culture. iFit is all about anticipating their consumers’ needs and does an amazing job at fulfilling them. This is the second time I’ve worked here, I started years ago as a customer service rep and then quit to focus on school, then came back as an intern and they hired me on full time after graduation. The marketing department has been amazing to be a part of. The flexibility of working remote and the opportunities they provide are amazing. I am not the most confident person and yet no one belittles me for it. My team is Paid Media and they have been nothing but supportive, especially as I just had my second child. They’ve helped me jumpstart my career and they trust in my ideas. I couldn’t be happier! The pay for my entry-level experience satisfies me and there is opportunity for a bonus that is based on commitments that I set myself. There is unlimited (not to be abused) flex PTO, which is so awesome and important. There are lots of benefit options. All in all, this is a great place to work at, from customer service to marketing. The CMO is so driven and fantastic to speak to. The vice CMO is very forward but very kind and down to earth, and I love her for it. Seeing these powerful women as leaders in my department empower me. I’m not just saying that either. I love and am grateful for the opportunities iFit gives.

The only con I can think of is that the communication between teams could be a bit better, particularly during campaigns.