Positive work environment but high-pressure workload - Customer Onboarding Specialist iamproperty Employee Review

Reflecting on the 10 years here, I can honestly say my enjoyment for this job hasn't faded. What makes this place so special is the leadership's genuine respect for the staff and the top-tier benefits. I'm so proud to be part of such a fantastic organisation who are more like one giant family that all work together to get the job done from start to finish. The company also offers oportunities which allow an employee to develope in their own skills and further their career within the company should they choose. I recommend working within this company to everyone I get th echance to because its just that kind of place!

Like with any job, there are times when it becomes extremely busy and it can seem there is no let up - these are outweighed by far with good days. Depending on where you live and how you can travel, it may be an issue to get to the Head Office, However help is always at hand to make arrangements if needed. Monthly 1-2-1 although I understand help guide where needed I think could be made into quarterly or half annually with a brief "check-in" would be better.

Flexibility was good overall, however it was very team dependent.

Expectations were never really clear, communication was extremely poor, and culture included a lot of “banter”. Concerns were never raised, no structure performance reviews and mixed messages from leadership. In my first week someone was “let go” during our induction and a whole team was made redundant… Targets are unclear and commission didn’t really align with what was set out, never really knew what to expect pay rise each month…